Austen McCoy is the Customer Relations Manager at Allied Exteriors, where much of his work begins when a homeowner has a question, concern, warranty issue, or complication that needs to be resolved.
Austen has 12 years of experience in the home improvement industry, including four years with Allied. Over that time, he has developed knowledge across a range of exterior remodeling trades rather than working exclusively within a single product category.
Today, he primarily runs Allied’s warranty department and assists with complications that arise during ongoing projects. That puts him in a position to understand an important part of home improvement that homeowners don't always think about before signing a contract: what happens when something doesn't go according to plan and how the company responds afterward.
Austen also holds a master’s degree in counseling. Although counseling and construction may seem like very different fields, that background gives Austen a useful perspective when working with homeowners. Exterior remodeling can involve significant investments, unfamiliar terminology, unexpected conditions, and decisions homeowners may make only once or twice in their lives. Clear communication and the ability to understand someone's concerns are therefore important parts of resolving problems effectively.
Austen’s primary expertise is customer relations, particularly warranty support and helping resolve complications during home improvement projects. Through Allied, he has also received ongoing education involving windows, siding, roofing, lead-safe practices, and other aspects of exterior remodeling.
His perspective is especially valuable when explaining warranties, post-installation support, project concerns, communication, and what homeowners should expect when an issue needs to be addressed.
